Run Your Entire ISP
From One Platform
NetFusion brings together CRM, billing, field operations, network management, helpdesk, inventory, analytics, and customer self-service in one fully connected system built exclusively for Internet Service Providers.
A Complete Platform for
Modern ISP Operations
NetFusion connects every critical function of your ISP business under one roof, removing silos, reducing errors, and giving every team the visibility they need to execute with precision.
CRM and Sales
Manage leads, contracts, and customer profiles from the first conversation to full service activation.
Billing Engine
Automate recurring invoices, receive payments, and generate real-time financial reporting.
Core Network
Control OLT operations, automate PPPoE provisioning, schedule suspensions, and monitor network devices.
Workforce
Assign technicians, manage work orders, and monitor SLA compliance end to end.
Inventory and Assets
Track every device and asset accurately from procurement to retirement.
Business Analytics
Use interactive dashboards to uncover growth, churn, revenue trends, and operational KPIs.
Every module shares one unified data layer with no duplicate entry and no sync delays.
Everything Your ISP Needs,
Ready from Day One
Eight purpose-built modules cover every layer of your ISP operation, fully connected and ready to go.
Customer Relationship
Manage leads, sales pipelines, sales commissions, sales targets, customer profiles, service locations, plans, billing history, payment history, and support interactions in one place.
- Lead and Pipeline Management
- Customer Profiles
- Payment History
- Support Interaction Log
Field Operations
Plan and assign technicians for installs, upgrades, downgrades, and troubleshooting with full SLA visibility and real-time work status tracking.
- Technician Dispatch
- Work Order Management
- SLA Performance KPIs
- Real-Time Job Tracking
Core Network Control
Handle OLT management, automated PPPoE user creation, service activation, scheduled suspension for overdue accounts, and customer device monitoring.
- OLT and RouterOS Integration
- Auto PPPoE Provisioning
- Scheduled Suspension
- Device Status Monitoring
Billing and Payments
Automate recurring monthly billing, support digital and manual payments, send smart reminders, and access real-time financial reports.
- Recurring Invoice Engine
- Multi-Channel Payments
- Automated Reminders
- Financial Reporting
Inventory and Assets
Track active devices, visualize equipment locations, and manage asset status across deployment, retrieval, teardown, and operational readiness.
- Device Lifecycle Tracking
- Location Visualization
- Deployment Status
- Asset Recovery Workflow
Ticketing and Helpdesk
Run a structured support operation with automated ticket creation, SLA tracking, complete issue history, and smart routing to the right technical team.
- Automated Ticket Creation
- SLA Enforcement
- Smart Routing
- Full Issue History
Business Intelligence
Access interactive dashboards for customer growth, churn analysis, operational performance, payment trends, and long-term business KPIs in real time.
- Customer Growth Analytics
- Churn and Retention Analysis
- Payment Intelligence
- Custom KPI Dashboards
Customer Self-Service
Give customers the ability to check bills, monitor service status, upgrade plans, and submit support requests on their own, reducing support load.
- Bill and Invoice Access
- Service Status Monitoring
- Plan Upgrades
- Self-Service Tickets
Built for ISPs.
Designed to Grow with You.
NetFusion is not a generic software stack adapted for telecom. It is purpose-built for the workflows, challenges, and growth ambitions unique to ISP operators.
End-to-End Automation
Designed to connect ISP workflows from sales to service delivery, removing manual work and reducing operational errors at every step.
Real-Time Intelligence
Get live visibility into sales pipelines, installations, activations, payments, SLA performance, and churn so your team can make faster decisions.
Revenue Growth
Support upselling, automated payment reminders, and customer engagement programs that improve ARPU and strengthen retention.
Security and Reliability
Built with daily backups and flexible deployment options including cloud, hybrid, and on-premise to keep your data protected and always available.
Built to Scale Fast
Multi-branch and multi-tier support makes it easy to expand into new cities and regions without rebuilding your operating model.
Dedicated Support Team
Get ongoing technical guidance and product support from a team that stays aligned with your growth goals.
Automate Your Entire
Revenue Cycle
The NetFusion billing engine handles everything from invoice generation to payment reconciliation automatically. Configure recurring billing cycles, connect payment channels, and let the system manage reminders, follow-ups, and reporting.
- Recurring invoice automation
- Smart payment reminders
- Multi-channel payment support
- Real-time finance dashboard
Smarter Dispatch,
Faster Service Delivery
Coordinate your entire field team from one screen. Assign jobs, monitor technician movement, track progress in real time, and measure SLA compliance without endless calls or manual follow-ups.
- Drag-and-drop job assignment
- Technician performance scoring
- Escalation workflows
- Completion verification and notes
Better Coordination,
Faster Execution,
Stronger Service Delivery
NetFusion helps ISP teams reduce operational friction, connect departments in one workflow, and create a more consistent customer experience without relying on disconnected tools or manual follow-up.
One Connected Workflow
Bring CRM, billing, field operations, network control, and support into one operational flow so your team can work without fragmented tools or duplicated updates.
Faster Team Execution
Give every team the visibility they need to act faster, from sales handoff and provisioning to ticket resolution and field dispatch coordination.
Built to Scale with ISPs
Support growing operations with structured workflows, centralized data, and flexible deployment options that fit small, mid-sized, and expanding ISP teams.
Transparent Plans for
Every Stage of ISP Growth
No hidden fees. Choose the plan that fits your scale and start modernizing your ISP operations today.
For emerging ISPs
Up to 500 customers- CRM and Customer Management
- Automated Billing Engine
- Core Network Control
- Helpdesk and Ticketing
- Customer Self-Service Portal
- 1 Admin Account
- Basic Reporting
- Email Support
- 2-Day Onboarding
For mid-sized ISPs scaling actively
Up to 2,000 customers- Everything in Starter
- Field Operations and Workforce
- Inventory and Asset Management
- Business Intelligence Dashboard
- 5 Admin Accounts
- Multi-branch support (up to 3 branches)
- Advanced Reports and Export
- Priority Support (WhatsApp and Email)
- 3-Day Onboarding and Training
For large ISPs with complex requirements
Unlimited customers- Everything in Professional
- Unlimited admins and users
- Unlimited branches
- Custom modules and workflows
- Custom API integrations
- Dedicated Account Manager
- 99.5% SLA uptime guarantee
- 24/7 Support
- Full onboarding and training
Prices exclude tax. All plans can be upgraded anytime. Contact us to discuss your specific ISP requirements.
Frequently Asked Questions
If you do not see the answer you need here, reach out directly by email or WhatsApp and we will help you quickly.
Yes. The Starter plan is designed for growing ISPs with up to 500 customers. You get the core modules, including CRM, billing, network control, and helpdesk, at an affordable starting point. Upgrading as you grow is straightforward.
Starter onboarding usually takes around 2 business days. The Professional plan takes about 3 days plus team training. Enterprise deployments follow a tailored implementation timeline based on your operational requirements.
Data security is a top priority. NetFusion supports cloud, hybrid, and on-premise deployment models, with daily backups, data encryption, and role-based access controls for every user.
Yes. NetFusion supports integration with popular OLT brands such as ZTE, Huawei, and FiberHome, along with MikroTik RouterOS for automated PPPoE provisioning. Our technical team helps map the integration to your existing network stack.
Absolutely. We provide demo accounts so you can explore the platform before making a decision. Submit a demo request and our team will prepare a sample environment within one business day at no charge.
Subscriptions are billed monthly in advance. There is no long-term lock-in, so you can change plans as your needs evolve. Setup fees depend on the package and implementation complexity, and we will review that with you during the initial consultation.
Yes. The Professional plan supports up to 3 branches, while Enterprise supports unlimited branches. Each branch keeps its own visibility while remaining connected to a centralized operational dashboard.
NetFusion combines CRM, billing, network control, workforce, inventory, helpdesk, analytics, and customer portal capabilities in one purpose-built platform. That means fewer integrations to maintain, fewer data silos, and a much simpler operating model for ISP teams.
Modernize Your ISP Operations
with NetFusion
Join ISPs that have already unified their operations into one platform. See how NetFusion helps reduce costs, increase revenue, and improve the customer experience.
No commitment required. Our team will walk you through everything at no cost.